The refund is part of the product
What to do if the code does not arrive
No code within 15 minutes — refunded to your balance automatically. No claims needed. This is not a refusal and not a charge: the number lives 15 minutes, the order closes itself, the amount returns to your balance. Then you take another number.
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What happens in the first 15 minutes
From the moment of payment the number is active for 15 minutes. SMS from the service arrive in the bot chat and in the Mini App during that window. If the code arrived, it is there — one tap to copy.
If the code did not arrive, the order does not hang. On the 15th minute it closes and the amount returns to your balance automatically. It is the same scenario, not a separate branch where support has to step in.
What to do, step by step
- Do not write to support. The refund needs no claim: the system closes the order by itself.
- Open "My orders" in the bot: status, amount and deadline are visible, and the refund shows up in the same order.
- Check the balance: the amount is back and available for the next purchase.
- Take another number: another country or another service. The price is on screen before payment.
No code within 15 minutes — refunded to your balance automatically. No claims needed. If the code arrived, there is no refund: the number was used, even if the service rejected the sign-up later.
Why a code sometimes does not arrive
Three ordinary reasons. First: the number was already used by that service before — a particular service-and-country pair may be spent. Second: the service rejected the number and sent no code — that happens with numbers on its blocklists. Third: a delay on the operator's side — SMS travels through the network and can arrive a minute late.
The first two are fixed by repeating: another country or another service. The third is fixed by waiting — the number lives 15 minutes and the code may arrive after the first minute.
If the code arrived but the service refused it
This is a different case: the number did its job, the code arrived, and the check failed. There is no refund here: the number was used, even if the service blocked the sign-up later. Take a number from another country or another service.
If the amount for an order without a code did not return to your balance, write to support from the bot with the order number from "My orders": we check it against the ledger.
If it keeps happening
Failed attempts happen: the number may be taken or land on the service's blocklist. If the code does not arrive several times in a row on one pair, switch the country. The catalog holds 350+ services and 110+ countries, and every attempt without a code returns to your balance.
Returned money does not disappear: it stays on your balance for the next number. There are no withdrawals from the balance.
Common questions
The code did not arrive — what do I do?
Nothing. After 15 minutes the number goes dark, the order closes automatically, and the amount returns to your balance. No claims needed.
When exactly do I get the refund?
15 minutes after payment, if no code came: the order closes itself and the amount returns to your balance. The money does not go back to a card or a wallet — it stays on the bot balance for the next purchase; there are no withdrawals.
Do I need to write to support?
No. The automatic refund needs no claim. Write only if the amount for an order without a code did not return to your balance: send the order number and we check the ledger.
Can I get the refund to a card?
No. The only refund address is the bot balance. It is spent on the next numbers and rentals without a fee; there are no withdrawals.
Why does the code sometimes not arrive?
Three reasons: the number was used by the service before, the number sits on the receiver's blocklist, or the operator's network delayed the SMS. The first two are fixed by repeating with another country, the third by a short wait.
The number lives 15 minutes — is that enough?
Yes: 15 minutes is the window to read one code and type it in. While the order is open, the number is held for you.
What if the code arrived but the service refused it?
Then there is no refund: the number was used, even if the service blocked the sign-up later. Take a number from another country or another service.
If the code did not arrive, the refund is already on your balance
No code within 15 minutes — refunded to your balance automatically. No claims needed. Take another number: a one-off code from $0.04, the price is on screen before payment.
Open the bot and take another number